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Zenia Wellness, LLC Privacy Policy

Effective Date: March 1, 2026

Zenia Wellness, LLC (“Zenia,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our online scheduling features, communicate with us electronically, or otherwise interact with our digital services (collectively, the “Website”).

This Privacy Policy applies only to information collected through the Website and does not apply to information collected offline or through third-party websites or services unless expressly stated.

1. Information We Collect

a. Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

  • Contact information (such as name, email address, phone number)
  • Account registration information
  • Appointment and scheduling details
  • Intake or health-related information you submit through forms
  • Payment-related information (processed by third-party payment processors)
  • Communications you send to us (emails, messages, reviews, or support inquiries)

b. Automatically Collected Information

When you access the Website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed and referring URLs
  • Date and time of access This information is collected using cookies and similar technologies (see Section 6).

2. How We Use Your Information

We may use the information we collect to:

  • Provide, operate, and improve the Website
  • Schedule, manage, and deliver requested services
  • Communicate with you about appointments, transactions, and updates
  • Respond to inquiries and provide customer support
  • Process payments and prevent fraud
  • Comply with legal, regulatory, and professional obligations
  • Enforce our Website Terms and Conditions

3. Health Information and HIPAA

Some information you provide may be health-related. To the extent applicable law requires (including the Health Insurance Portability and Accountability Act, “HIPAA”), Zenia maintains appropriate safeguards for protected health information (“PHI”).

We implement administrative, physical, and technical safeguards to help ensure the confidentiality, integrity, and availability of PHI. If you have questions about how your health information is handled or wish to exercise your HIPAA rights, please contact us using the information provided on our Website.

Important: The Website itself is not intended for emergency use or diagnosis, and information submitted through the Website is provided at your discretion.

4. How We Share Information

We may share your information in the following circumstances:

  • Service Providers: With vendors who help us operate the Website, process payments, schedule appointments, or communicate with users.
  • Healthcare Professionals: As necessary to provide services you request.
  • Legal and Compliance: When required by law, court order, or regulatory authority.
  • Business Transfers: In connection with a merger, sale, or transfer of assets.
  • With Your Consent: When you explicitly authorize us to do so.

We do not sell your personal information.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Cookies and Tracking Technologies

The Website may use cookies and similar technologies to:

  • Enable core Website functionality
  • Remember user preferences
  • Analyze Website usage and performance

You can control cookies through your browser settings. Disabling cookies may affect Website functionality.

7. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

  • Access and review certain personal information
  • Request corrections to inaccurate information
  • Request deletion of personal information (subject to legal limitations)
  • Opt out of non-transactional marketing communications

Requests may be submitted using the contact information in Section 11.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The Website is intended only for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that such information has been collected, we will take steps to delete it.

10. Third-Party Links and Services

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” above indicates when it was last revised. Your continued use of the Website after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us using the contact information on the Website. 

13. State-Specific Privacy Disclosures

A. Washington Residents

If you are a Washington resident, the following disclosures apply to you.

Washington My Health My Data Act

Washington law provides specific protections for “consumer health data,” which may include certain health-related information you voluntarily submit through the Website.

We collect and use consumer health data only as reasonably necessary to provide services you request, operate the Website, comply with legal obligations, and as otherwise described in this Privacy Policy. We do not sell consumer health data.

Subject to applicable law, Washington residents may have the right to:

  • Confirm whether we collect or process consumer health data
  • Access consumer health data we maintain
  • Withdraw consent for the collection or sharing of consumer health data
  • Request deletion of consumer health data

Requests may be submitted using the contact information listed in the Contact Us section. We may take steps to verify your identity before responding.

Geolocation Data

We do not collect or use precise geolocation data for purposes prohibited by Washington law.

B. Oregon Residents

If you are an Oregon resident, the following disclosures apply to you.

Oregon Consumer Privacy Rights

Oregon residents may have the right, subject to certain exceptions, to:

  • Request access to personal data we maintain about you
  • Request correction of inaccurate personal data
  • Request deletion of personal data
  • Obtain a copy of personal data in a portable format
  • Opt out of certain processing of personal data, where applicable

We do not sell personal data or use personal data for targeted advertising in a manner requiring an opt-out under Oregon law.

Requests to exercise these rights may be submitted using the contact information listed in the Contact Us section. We may require verification of your identity before fulfilling a request.

C. Exercising State Privacy Rights

You may submit requests related to Washington or Oregon privacy rights by contacting us through the methods listed in the Contact Us section of this Privacy Policy. We will respond within the timeframes required by applicable law.

If we deny a request, you may have the right to appeal our decision, as permitted by applicable state law. Instructions for submitting an appeal will be provided in our response, if applicable.

D. No Discrimination

We will not discriminate against you for exercising any privacy rights available under Washington or Oregon law, including by denying services, charging different prices, or providing a different level or quality of services, except as permitted by law.